Privacy policy for tenants and landlords

At Q living Copenhagen we are committed to ensuring that your privacy is protected. This privacy notice, explains how we will collect your personal data and how we use your personal data when you rent through us.

According to the General Data Protection Regulation, Q living Copenhagen shall hereby inform the following.


What information we may collect and how we use it


As a business we collect, use, store and transfer different types of personal data depending on who you are.

If you are renting out your property or renting a property through Q living Copenhagen, we collect and use your personal data for us to provide you with our services. The personal data we collect and use may include:

  • Common personal data, name, address, telephone number and email.
  • CPR number
  • Financial data (bank account and payment details)
  • Consumer information regarding heating, water, tv-packages, wi-fi, pets, separation, divorce and termination of marital cohabitation – When changing of tenant, housing subsidy, keys and cards, decoration of lease, RKI-registration – will be deleted after the conclusion of a contract, sublease conditions, payment failures, as well as other breaches of the lease or anything else regarding your lease.
  • Other common information

The above-mentioned data is necessary for us to uniquely identify you, being able to communicate with you and ensure the associated rights and obligations for you as a landlord or a tenant.

We delete all data collected on tenants, who don’t get the proposed property. If you get the property, we delete all the unnecessary data, that the administrator does not need.

If you are a landlord, we will delete all your personal data, once we don’t need them anymore.

It must be noted that, as a rule, we do not use your personal data, unless our agreement with the landlord or with you as the landlord has a specific need for this. Social legislation, information about absence from rentals, non-payment of rent due to personal reasons or other dispensation in relation to the landlord.

We only collect, use and store the personal data, that are necessary and enough for us to reach our set purpose. Additionally, it may be decided by law what type of data is required to collect and store for our business operations. The type and extent of the personal data, that we process, may also be required to fulfill a contract or other legal obligations.

To ensure the quality of your data, we have adopted internal rules and established procedures for checking and updating your personal data.




If we do not have a legal basis for collecting your personal data, we will obtain your consent, before processing your personal data for the purposes described above. We will inform you of such and our legitimate interest in processing your personal data – even without your consent.

If we need your consent, your consent is voluntary, and you can at any time retrieve it by contacting us. Contact Lene Brogaard at

We will pass your personal data to partners and actors, if we have a legitimate legal basis for it. This may be because we are legally required to disclose your personal data, for example, as part of reporting to an authority or if we have a legitimate interest and this interest does not exceed your concern. This may include when we prepare contracts, register the resident as a buyer of the electricity consumption at the address, correspondence etc.

We do not disclose your personal data with non-EU/EEA actors and we do not share your personal data with actors in countries outside the EU/EEA if they do not meet the requirements of the Personal Data Regulation.

The landlord is responsible for processing your personal information and Q living Copenhagen is the data provider for the landlord.

Your personal information will be disclosed to the owner of the lease, as well as they may be disclosed to public authorities, to the extent that we are required to do so according to Danish law.

We keep personal data if we need this to fulfill the accounting requirements and if requirements relating to the rental agreement and our dissemination agreement, if you are an owner, are not outdated. If any information is deemed unnecessary to last longer, it is deleted.


In general


When collecting, using and storing your personal data, we will comply with the Danish Personal Data Regulation currently in force.

Our processing and sharing of personal data, will be limited to the stated purpose or to comply with any legal obligations according to Danish law.

We have implemented technical and organizational measures regarding confidentiality and information security, that protect your personal information from being destroyed, lost, altered, unauthorized access of knowledge of unauthorized persons. In the event of a security breach regarding your personal information that may result in a high risk of identity theft, financial loss or other significant disadvantage, we will notify you of the security breach as quickly as possible.


You have the right to gain access to your personal data


You can, at any time, get info on what data we process about you, where they come from and how we use it. You can also get information regarding how long we tend to keep the data, and who will receive data about you, to the extent we pass data in Denmark and abroad.

By your request, we can inform you about the data we store about you. The access may, however, be limited, for the protection of other people’s privacy, business secrets, legal requirements and intellectual property rights.  

You can make use of your rights by contacting Lene Brogaard at


You have the right to get inaccurate personal data corrected or deleted


If you believe that the personal data we process about you is inaccurate, you are entitled to get them corrected. You must contact us to indicate what the inaccuracies are and how they can be corrected.

In some cases, we will have an obligation to delete your personal data. This will apply if you withdraw your consent. If you believe your data is no longer necessary for the purpose we obtained them, you may want to have them deleted.

When you address a request to correct or delete your personal data, we will investigate whether the conditions are met and, in that case, make changes or deletions as quickly as possible.

You may not delete personal data that are necessary in relation to compliance with regulatory requirements, lease contract etc.


You have the right to object to our processing of your personal data


You have the right to object to our processing of your personal data. You can contact the administrator if you wish to object to our processing of your personal data. If your opposition is justified, we will stop processing your personal data.


You have the right to get your data moved


You are entitled to receive the personal data, that you have made available to us and those data we have obtained about you from other actors, based on your consent. If we process data about you as part of a contract, where you are a party, you can also get your data sent. You also have the right to transfer such personal data to another service provider – with respect for the association’s obligations to the service provider.

If you wish to use your right to move your data (data portability), you will receive your personal data from us in a commonly used format.

If you wish to access your data, correct them or delete them, or object to our data processing, we will investigate whether it is possible and respond to your inquiry as quickly as possible.